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Orders & shipping
WHAT IS THE COST OF DELIVERY?
We offer three different categories for delivery based on location.Shipping options and costs for deliveries within the Czech Republic:
GLS: 105 kč ( 1 business day )
Zásilkovna: 79 kč ( 1 business day )
Česká pošta: 75 kč ( 1 - 2 business day)
NB Balíkovna 79 kč ( 1 - 2 business days )
Shipping options and costs for deliveries within Europe:
GLS Europe - €9 (3 - 7 working days)
PPL Europe - €16
PPL to Germany - €5
PPL to Slovakia - €5
PPL to Poland - €5
Please proceed to the checkout page and select the appropriate category to view the specific shipping options and associated costs for your location.
CAN I RETURN A PRODUCT IF I CHANGE MY MIND?
Sure thing! We want you to have complete satisfaction when shopping with us. That is why we provide a 14-day return and exchange policy on most items, with the exception of intimate wear.
HOW DO I RETURN AN ITEM?
Returning an item within 14 days is a breeze.
- Log In: Click "Log In" and use your order email.
- Email Code: Look for an email code, then copy it.
- Access Order: Paste the code on our site for order access.
- Request Return: Click "Manage Order" to start a return.
If for any reason you do not want or cannot use our self-serve returns, you can contact us at support@wearmillo.com and our team will create the return for you.
WHEN CAN I EXPECT MY REFUND?
We will provide a refund immediately upon the return of the product. Please note that the refund process may take 3 to 10 business days, as it depends on the policies of your bank provider, to credit the amount back to the original mode of payment.
HOW DO I CONTACT CUSTOMER CARE?
To contact our customer care team, simply send us an email at support@wearmillo.com. We're ready to assist you with any inquiries or issues you may have. Feel free to reach out, and we'll be prompt in getting back to you. Looking forward to hearing from you
WHERE CAN I CHECK MY ORDER STATUS?
To check your order status, use the tracking number provided. Visit the shipping supplier's website and enter the tracking number for real-time updates on your package's location and delivery date.
PRODUCT & FIT
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are proudly manufactured in Portugal. We prioritize ethical practices and fair trade in our production process. For more detailed information about our manufacturing and production, we invite you to read our article that sheds light on how we create our quality products with a commitment to sustainability and social responsibility.
WHAT CERTIFICATIONS DO YOUR PRODUCTS HAVE?
Our products proudly feature the following certifications:
GOTS (Global Organic Textile Standard): This certification ensures that our textiles meet rigorous organic and sustainable standards throughout the supply chain, emphasizing environmentally friendly and socially responsible practices.
Tencel: Tencel signifies our commitment to sustainability, as it often indicates the use of eco-friendly Tencel fibers made from responsibly sourced wood pulp, reducing the environmental impact of our textiles.
Oeko-Tex: Oeko-Tex Standard 100 assures that our products are free from harmful substances, making them safe for both consumers and the environment.
Additionally, our manufacturing facility holds:
RCS (Recycled Claim Standard): This certification reflects our dedication to incorporating recycled materials into our products, contributing to resource conservation and reducing our ecological footprint.
BSCI (Business Social Compliance Initiative): BSCI certification demonstrates our commitment to ethical and socially responsible business practices, particularly in terms of labor conditions and responsible sourcing in our supply chain.These certifications embody our brand's commitment to sustainability, quality, and responsible production.
HOW TO FIND A PERFECT FIT?
Finding the perfect fit is easy! Simply refer to our measurements chart and check the height and size of our models listed in the product description. This way, you can choose the ideal fit for you. We'd love to see the final look! Feel free to tag us on social media @wearmillo.
HOW TO TAKE CARE OF THE GARMENTS?
To care for your clothes, we recommend following the care labels and using cold water for washing. We advise against using a dryer whenever possible to preserve the fabric's quality and minimize energy consumption. Instead, opt for air-drying. Steam ironing is gentle and effective for removing wrinkles. Avoid overwashing to extend the life of your garments.
If you have any further questions please contact us at support@wearmillo.com or call us at +420 601 595 093 between 12:00 - 14:00 (GMT+2)